Strategic framework

Purpose

We rise to the challenge of delivering transformative water services that enable communities to thrive.

Vision

A sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Strategic objectives

Capital letter T.

Transform Ireland’s water infrastructure

By delivering timely, essential, value for money water services

See more within the Key Performance Indicators section.

Capital letter H.

Harness a safe, diverse, inclusive culture

Where our people are empowered and high performing

Read about our diversity, equity and inclusivity initiatives within the Sustainability report.

Capital letter R.

Realise an integrated
Uisce Éireann

To deliver safe, affordable, customer focused water services for our country

Updates on water and wastewater services are available within the Operating review.

Capital letter I.

Inspire
confidence

To become Ireland’s trusted water services utility

An overview of our approach is outlined within the Strategic stakeholder engagement section.

Capital letter V.

Value and
enhance our environment

By prioritising our water quality and resilience to become a sustainability exemplar

Additional information within our Sustainability report.

Capital letter E.

Ensure the essential
funding

To fulfil Ireland’s national water services needs

Further information on funding the business is available here.

Values

In 2024, Uisce Éireann launched our new values and behaviours, which are key to achieving our strategic objective to harness a safe, diverse and inclusive culture where our people are empowered and high performing. These values were developed through an extensive collaboration with Uisce Éireann employees at all levels of the organisation, and also with the input of our local authority water services colleagues.

Our five values define the character of our organisation, they guide our actions and decisions, and provide a framework for how we communicate with each other, our customers and our stakeholders.

Uisce Eireann representative presenting identification while being greeted by female occupant ofthe house.

We deliver for customers and communities

The work we do impacts people’s everyday lives, enabling communities across Ireland to thrive. We take pride in our local knowledge and expertise - always providing an excellent service customers can trust and rely on.

3 people in a meeting environment.

We work better together

We combine our individual strengths to achieve what would be impossible alone. We listen. We share knowledge and learn from each other. We embrace our differences, so people feel supported to grow and be their best. We recognise and celebrate success.

Working group environment with female standing at white board holding a marker while interactiving with seated participants.

We do the right thing

We treat each other with respect and kindness. For the benefit of our co-workers, communities and planet, we stand up for what we believe is right, not what is easy. We’re open, we speak up and we know when to say no. And we trust that everyone does these things regardless of who’s there to see it.

2 Uisce Eireann repsresentatives wearing PPE on walkway overviewing waterplant structure.

We aim high

We never stop learning, growing and looking for ways to be better. We challenge the accepted to improve how we do things. We deliver on promises. We set a positive example. We understand that our actions today shape a sustainable future for all.

Woman with laptop and connected additional screen at eye level in an offie environment.

We keep each other safe

We own our work and know what needs to be done to make it happen safely. We’re thorough and put the time in. We follow process. We think before we act. We put people and their well-being above all else. And we go home safe at the end of every day.