Works underway to restore water supply in Johnstown, Urlingford and surrounding areas

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore water supply to customers in Johnstown, Urlingford and surrounding areas following an interruption at the local water treatment plant.

The interruption was caused by a third-party strike on the network, which resulted in a temporary shutdown of the water treatment plant and reduced levels in the treated water reservoir.

Water treatment operations have now resumed; however, it will take time for the treated water reservoir and network to recover, and customers may continue to experience low pressure, intermittent supply, or loss of supply while the system recharges.

Shane Aylward, Water Operations Manager with Uisce Éireann, said: "Water treatment operations have resumed, and our teams are on site monitoring the network as supply is restored to customers. We understand the inconvenience that disruptions to water supply can cause and thank customers for their patience. As the network continues to recover, we are asking customers to be mindful of their water use where possible to help reservoir levels recover and support the restoration of normal supply across the area."

Customers are encouraged to be mindful of their water use while the network recharges and reservoir levels recover. Simple water conservation measures can help support the restoration of normal supply across the area. Further information and water-saving tips are available on the Water Conservation section of our website.

It typically takes a number of hours for normal water supply to return to all customers once water treatment operations have resumed and treated reservoir levels begin to recover. Restoration can take longer for customers at the end of the network or on higher ground.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer, or to nominate an alternative contact, visit the Vulnerable Customers section of our website.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channel @IWCare and our customer care helpline, which is open 24/7 on 1800 278 278.

Uisce Éireann also offers a free text alert service providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our website.

Customers are advised to check the Water Supply Updates section of our website and quote outage reference KIL00115543 for the latest information.