Works underway to restore supply to consumers in Carlow Town following a significant burst

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann crews are currently carrying out urgent repairs following a significant burst on a water main in Carlow Town. The burst is impacting water supply to homes and businesses in Southern Gardens, Carraig Abhainn, Kilkenny Road, and surrounding areas.

Repair works are well underway, with crews on site working to restore supply as quickly and safely as possible. It is expected that works will be completed by midnight tonight.

Shane Aylward, Water Network Operations Lead, Uisce Éireann, said: “The repairs are being conducted as quickly and as efficiently as possible but are complex due to the location and size of the burst. We understand the inconvenience an unplanned outage can have on our customers and appreciate their patience as we work to return normal water supply as quickly as possible.”

To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted

Once water is restored, customers may experience temporary discolouration as the network refills. If this occurs, Uisce Éireann recommends running the cold kitchen tap until the water runs clear. 

Following repair works, it typically takes three to four hours for normal supply to return to all customers as the network refills, particularly for those on higher ground or at the end of the network.

Vulnerable customers registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. Our customer care helpline is open 24/7 at 1800 278 278, and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the water supply and services section of our website and use reference number CAR00096043.

 Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and  @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.