Uisce Éireann crews working to repair burst water main in Gorey
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water is returning to Uisce Éireann customers in Gorey Town, Tara Hill, Ballymoney and the surrounding areas following a burst water main supplying Creagh Water Treatment Plant earlier today.
Uisce Éireann crews have carried out the repair works and the network is currently recharging. It is expected that the majority of customers who experienced a disruption will have a normal water supply within two to three hours.
However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.
Uisce Éireann’s Padraig Lyng thanked customers for their patience as the network recharges.
“We understand the inconvenience of an unplanned outage and we appreciate customers’ support as we worked to return a normal supply in Gorey today.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Water Service Updates page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
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Uisce Éireann crews are currently working to repair a burst water main which has constricted flow to the Creagh Water Treatment Plant in Gorey.
The burst is affecting water supply to Uisce Éireann customers in Gorey Town, Tara Hill and Ballymoney and the surrounding areas.
Crews are on site and are working to repair the burst. It is estimated that repairs will be complete, and supply will return to normal levels from approximately 5pm this evening.
Uisce Éireann’s Padraig Lyng has assured affected customers that supply will be restored as quickly as possible.
“We acknowledge the inconvenience caused by unplanned outages and we want to thank affected customers for their understanding while our crews work to repair the burst and restore normal supply,” said Padraig.
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Water Service Updates page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.