Water supply returning for customers in Shannon
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann has completed works to restore normal water supply following operational issues at Castlelake Water Treatment Plant. Impacted customers in Shannon town, Sixmilebridge, Cratloe, Kilkishen, Quin, Kilmurray and surrounding areas in Co Clare can expect water supply to fully return to their properties over the course of the day.
It typically takes three to four hours for the regular supply to be fully restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network. As the network refills and supplies return throughout the day, customers at the end of the network may experience intermittent disruption or low water pressure for a number of hours. Customers may also experience short-term discolouration to their supply. For more information, customers can visit the Discoloured Water page.
Uisce Éireann’s Operations Manager, Darragh Conneely said “We apologise for any inconvenience caused and would like to thank the community for their patience and understanding while crews worked to restore supply to impacted areas.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.
Updates are available on our Water Supply Updates section on water.ie (CLA0009973).
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Previous Updates
Uisce Éireann crews are working to restore water supply to customers in Shannon town, Sixmilebridge, Cratloe, Kilkishen, Quin, Kilmurray and surrounding areas in Co Clare.
Following operational issues at Castlelake Water Treatment Plant, some customer may experience a loss of pressure and disruptions to their water supply.
Customers may also experience short-term discolouration to their supply. For more information, customers can visit the Discoloured Water page.
In the event of discolouration, running the cold kitchen tap for several minutes, will usually restore the water to a clear colour. For more information and advice, please visit the Discoloured water section of our website.
Darragh Conneely, Water Operations Manager, Uisce Éireann said: “We understand the inconvenience of an unplanned outage, and we thank customers for their support while repair works continue. We are working to restore supply to customers as quickly as possible.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.
Updates are available on our Water Supply Updates section on water.ie (CLA0009973).
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our text alerts page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.