Water supply restored in Clonmel following disruption

Uisce Éireann wish to apologise to customers in parts of Clonmel who have been impacted by interruptions to their water supply in recent days. 

Although our operations team made progress in resuming water production at Glenary Water Treatment Plant, we continue to experience intermittent challenges with the filtration systems on site. As a result, reservoir levels remain very low and we are not replenishing supply to match demand across parts of the town. 

Customers in the following areas may experience low pressure or continued outages until water levels are restored to normal in all reservoirs. Elm Park, Haywood Road, Glenconnor, Cherrymount, Ballingranne, Powerstown Road, Silver Spring, Clonmel Town Centre and surrounding areas.

We are continuing works on site and will continue to provide updates as we make every effort to restore full supply to all customers. 

Alternative water supplies remain in place at the following locations: 

• Poppys Field, Cashel Road Clonmel
• Civil Defence Fire Station, Heywood Road
• Tesco Car Park, Clonmel By Pass

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure, as per advice from the Health Service Executive.

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on our website.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates, please visit the Water Supply Updates section of our website.

Water production has resumed at the Glenary Water Treatment Plant, and supply is being restored to customers in Clonmel and surrounding areas who may have experienced low pressure or outages following a recent operational issue at the plant.

It can take several hours for normal water supply to return as the network refills and even longer for customers on high ground or at the end of the line. Customers are being asked to be mindful of their water usage and to allow supply to catch up with demand. 

Uisce Éireann’s, John Fogarty said: “We apologise for any inconvenience caused and would like to thank the community for their patience and understanding while crews worked to restore supply to impacted areas.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann continues to provide detailed, real-time, and local information about water service and supply issues on our website.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates, please visit the Water Supply Updates section of our website.

Uisce Éireann is advising customers in parts of Clonmel of water outages following an interruption to the water supply at Glenary Water Treatment Plant overnight caused by operational issues at the plant. As a result, reservoir levels dropped impacting on supply to customers across the town.

Operational teams are working to restore supply, but reservoir levels remain low and will take some time to recover. As a result, customers will experience no water or low pressure. Normal supply is expected to be restored by 11am on Thursday 23 October.
 
The areas affected include Elm Park, Haywood Road, Glenconnor, Cherrymount, Ballingranne, Powerstown Road, Silver Spring, Clonmel Town Centre and surrounding areas.

Alternative water supplies will be available from 3pm today at the following locations: 

•  Poppys Field, Cashel Road Clonmel
• Civil Defence Fire Station, Heywood Road
• Tesco Car Park, Clonmel By Pass

Customers are reminded to use their own containers when taking water from the tanker and to boil water before consumption as a precautionary measure, as per advice from the Health Service Executive.

Uisce Éireann’s John Fogarty acknowledged the ongoing impact caused by the outage to parts of Clonmel.

“Uisce Éireann would like to apologise to all customers who are experiencing an interruption to their supply and would like to reassure them that we are working hard to resolve the issue.”

Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.  
 
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.