Uisce Éireann working to restore water supply to customers in Inishowen

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to restore normal water supply to homes and businesses in parts of Inishowen following a mechanical issue at Illies Water Treatment Plant.

Customers in Cabry, Quigleys Point, Eskaheen, Redcastle and surrounding areas may experience low water pressure or outages this morning as a result.

Expert water service crews worked through the night to restore normal operation of the water treatment plant at Illies. Following repair works, it typically takes three to four hours for normal supply to be fully restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.

Damien O’Sullivan, Uisce Éireann Water Network Operations Manager, said: “We understand the inconvenience caused by unplanned outages. We expect that water supply will return to all customers this afternoon.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie