Uisce Éireann is working to restore water supply in Ballinagarry, Co. Limerick

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is working to address supply interruptions and restore normal operations at Ballinagarry Water Treatment Plant as quickly as possible. The treatment plant, which supplies drinking water to the communities of Rylands, Ballingarry and surrounding areas in Co. Limerick, has been impacted by poor raw water quality due to the high turbidity of the incoming water. 

For this reason, production at the treatment plant has shut down. This has resulted in low reservoirs levels meaning customers may be impacted by an interruption to their water supply. 

Alternative water supplies will become available at 8pm this evening, Friday, 23 May, in the form of bulk tankers, which can be accessed adjacent to Ballinagarry Community Centre.

Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure.

Eoin O’Connell, water operations manager, said, “We understand how disruptive unplanned outages are and we sincerely regret any inconvenience caused. We also want to thank impacted customers for their patience as we work to restore normal supplies.” 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates, please visit the Water Supply Updates section of water.ie   
 
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.