Supply is restored for customers in Tullow Town following a significant burst
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann has restored the normal water supply to homes and businesses after a significant burst in a water main in Tullow Town. The areas affected by the burst included Rathglass, Ardattin and surrounding areas.
Shane Aylward, the Water Network Operations Lead at Uisce Éireann, stated: "Last night, we experienced a burst in a large water main in the town. Our dedicated crews responded quickly and worked throughout the night and into the early morning to make the necessary repairs. Uisce Éireann understands the disruption that an unplanned outage can cause, and we would like to thank our customers in the area for their patience."
Following repair works, it typically takes three to four hours for the regular supply to be fully restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.
Homes and businesses in the affected areas may experience water pressure, temporary water discolouration or intermittent disruptions to the water supply as the network recharges.
Vulnerable customers registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. Our customer care helpline is open 24/7 at 1800 278 278, and customers can also contact us on Twitter @IWCare with any queries. For updates, please see our website's water supply and services section.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Previous Updates
Uisce Éireann crews are currently carrying out urgent repairs following a significant burst on a water main in Tullow Town. The burst is impacting water supply to homes and businesses in Tullow Town, Rathglass, Ardattin and surrounding areas.
Crews have been working throughout the night to restore supply as quickly and safely as possible. It is expected that works will be completed later this morning.
Shane Aylward, Water Network Operations Lead, Uisce Éireann, said: “The repairs are being conducted as quickly and as efficiently as possible but are complex due to the location and size of the burst. We understand the inconvenience an unplanned outage can have on our customers and appreciate their patience as we work to return normal water supply as quickly as possible.”
To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted
Once water is restored, customers may experience temporary discolouration as the network refills. If this occurs, Uisce Éireann recommends running the cold kitchen tap until the water runs clear.
Following repair works, it typically takes three to four hours for normal supply to return to all customers as the network refills, particularly for those on higher ground or at the end of the network.
Vulnerable customers registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. Our customer care helpline is open 24/7 at 1800 278 278, and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the water supply and services section of our website and use reference number CAR00099106.
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Water Service Updates
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