Planned outage for customers in parts of Athlone to facilitate essential works

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is carrying out essential works to the water network in Athlone. To facilitate these works, a water outage is necessary.

The works will take place between 9am and 5pm on Monday, 18th August and Tuesday, 19th August and may result in supply disruptions for Uisce Éireann customers on Cartrontroy Road, Killyon Hill and Retreat Heights.

Uisce Éireann’s Donal O’Connor has assured affected customers that crews will complete the works as quickly as possible to restore normal water supply. “We acknowledge the inconvenience caused by a planned outage and thank customers in advance for their patience while we carry out these essential works.”

Typically, it takes two to three hours following repairs for normal supply to restore to all customers. However, it may take longer for normal supply to be restored to customers on higher ground or at the end of the network.  Updates on this work can be found on the Uisce Éireann Supply and Service map by entering the following reference number in the search bar on water.ie: WME00097371.

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channel @IWCare, and through our customer care helpline which is open 24/7 on 1800 278 278. 

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number here.