Essential overnight restrictions required for Ardfinnan Public Water Supply to safeguard daytime supply

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann is introducing overnight restrictions for customers supplied by the Ardfinnan Public Water Supply in an effort to safeguard daytime supplies.

The restrictions are necessary as a result of low reservoir levels at Goatenbridge Water Treatment Plant caused by a recent burst to a water main supplying the Plant.

Night time restrictions will be in place from 9pm until 7am, starting tonight Tuesday, 21 October and will continue every night until Saturday, 25 October for customers in Goatenbridge, Poulatar, Newcastle, Ballybacon, Grange,Ardfinnan, Jamestown, Marlfield, Neddens, Loughryan, Loughlher, Loughtally, Derrygrath, Newchapel, Rathkeevin, Inishlounaght, Nicholastown, Knocklofty, Grauige Group Water Scheme Castlegrace and the surrounding areas.

Uisce Éireann’s John Fogarty acknowledged recent challenges with the water supply: “Uisce Éireann is making every effort to safeguard water supply for all customers on the Ardfinnan Regional Supply Scheme, as work continues on measures to lift the Boil Water Notice and to increase water levels at the reservoir in the Goatenbridge Water Treatment Plant.

“These measures are necessary to ensure continuous daytime supply for homes and businesses. Demand remains high across the network, so we’d like to appeal to customers to conserve water where possible. Uisce Éireann crews are also carrying out leak detection and repair works in the area.”

The Boil Water Notice was issued on 4 September to protect the health of 11,500 customers due to the presence of cryptosporidium in the raw water source. All consumers affected by this notice must boil their water before drinking.

The Goatenbridge Water Treatment Plant supplies up to 11,500 customers across Ardfinnan, Goatenbridge, Cahir, Newcastle, Poulmucka, Clerihan and surrounding areas. Approx. 5,000 customers are supplied directly from the plant reservoir, and all other customers are supplied from reservoirs at Edenmore and Jamestown. Building water levels in these reservoirs ensures Uisce Éireann can maintain supply to these customers in the event of any outage or water quality event at the plant. 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.