Crews continue to work to restore water supply to customers in Buncrana

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Uisce Éireann continues to work to restore normal water supply to homes and businesses in Buncrana following a mechanical issue at Slavery Water Treatment Plant.

As a result of these operational issues, customers in Buncrana and surrounding areas may be experiencing low water pressure or outages.

Alternative water supplies are now available in the form of bulk tankers, which can be accessed at Buncrana Fire Station.

Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure.

Damien O’Sullivan, Uisce Éireann, reassures customer saying: “We are continuing to do everything we can to restore the water supply as quickly as possible. Once normal operations are restored, it will take several hours for the network to refill and normal supply to return to all customers. I would like to thank customers in the area for their patience while these repair works are ongoing.”

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.