Water supply returning to customers in Athlone
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to Uisce Éireann customers in Athlone after the successful repair of a complex burst water main.
Uisce Éireann crews located and repaired the burst main and water is now returning to impacted customers. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
Customers are also being asked to be mindful of their water usage and to allow supply to catch up with demand.
David Gibbons of Uisce Éireann thanked affected customers for their understanding while these repair works were being carried out. “Uisce Éireann acknowledges the disruption that can be caused by an unplanned outage such as this one and we wish to thank customers in the area for their patience while these repairs were underway.”
Vulnerable customers who are registered with Uisce Éireann will continue to receive direct communications for outages lasting longer than four hours. Anyone wishing to register as a vulnerable customer or as an alternative contact can do so on our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7. Updates are available on our website, on X at @IWCare and @IrishWater, and through our customer care line, which is open 24/7 on 1800 278 278.
Customers can also sign up for real-time text alerts by registering their Eircode and mobile number on our Text Alerts page.
Previous Updates
Uisce Éireann crews are working to repair a burst watermain in Athlone.
While Uisce Éireann crews were able to reduce the impact of the interruption by reconfiguring the network, customers in Athlone Town, Bonnavalley, Killion Hill, Dublin Road, Fardrum, Gary Castle, Ardnaglug, Blyry and surrounding areas may be impacted by the burst.
Crews are on site, and it is estimated that repairs will be complete later this afternoon.
Uisce Éireann’s David Gibbons has assured affected customers that supply will be restored as quickly as possible. “We acknowledge the inconvenience caused by unplanned outages and we thank affected customers for their understanding while our crews work to repair the burst and restore normal supply to their homes and businesses,” said David.
Typically, it takes two to three hours following repairs for normal supply to be restored to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.
For updates, please refer to the water supply and services section of our website, using the following reference: Ref WME00114471.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.