Supply Returning to Customers in Ballina

Work is continuing this evening to bring water supplies back to normal for families, businesses and farming communities across Newport and the surrounding areas.

Following an operational issue at the local water treatment plant, crews have made significant progress throughout the day and remain on site this evening, doing everything possible to restore supplies safely and minimise disruption for customers.

Homes and businesses in Birdhill, Ballina, Ballinahinch, Newport Town and surrounding areas may continue to experience interruptions to their water supply, or outages this evening and into tomorrow. It’s expected that all those affected will have a full water supply tomorrow evening.

We know how disruptive it is to be without water, particularly for families, businesses and vulnerable customers, and we want to assure the community that every effort is being made to return supplies as quickly and safely as possible.

To help support customers while repairs continue, alternative water supplies remain available at three locations: 
•    Newport Town: Opposite Sullivan’s Pub on Main Street and Cork Road at Glencree Housing Estate 
•    Ballina: Adjacent to carpark at Ballina Riverside pool
Customers are reminded to bring their own containers when collecting water from tankers and to boil the water before consumption.

Uisce Éireann’s Pierce Faherty has thanked those affected for their patience.

“We understand the impact this outage is having on the community, and we sincerely thank customers for their understanding. Our crews have been working continuously since the issue occurred and will remain on site until repairs are completed and water supply is fully restored.

“While we had hoped to have supply restored sooner, the works required are taking longer than originally expected. We know this news will be disappointing for customers and we want to reassure them that restoring water supply remains our absolute priority.”

Repair works are continuing, and once completed, water will begin to return to the network. However, it may take some time for treated water reservoirs to refill and for normal supply to be fully restored to all customers. Properties at the end of the network and those on higher ground may experience a longer restoration period as the system gradually recharges.
 

For ongoing updates, please visit the Water Supply and Services section of our website and quote reference number: TIP00119652

Typically, it takes two to three hours following repairs for normal supply to be restored to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.  

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our Text Alerts page.

Uisce Éireann is working to restore normal water supply to homes and businesses in Newport following an operational issue which resulted in an interruption to supply at the local Water Treatment Plant.

Customers in Birdhill, Ballina, Ballinahinch, Newport Town and the surrounding areas may experience an interruption to supply as a result.

Alternative water supplies are available in Newport Town, opposite Sullivan’s Pub on Main Street, and on the Cork Road at the Glencree Housing Estate.

Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure

It is estimated that supply will be restored by 5pm today.

Uisce Éireann’s Pierce Faherty has assured customers that every effort is being made to restore a full water supply as quickly as possible.  

“We understand the inconvenience of an unplanned interruption to supply and we thank customers for their support while our works continue.” 

Our crews are continuing repair works and we expect to have them completed later this evening. Water supply will start to return once the repairs are finished, but it may take until early tomorrow morning for supply to be fully restored to all customers as treated water reservoirs gradually refill overnight. We know this disruption is frustrating and we thank customers for their patience while we work to restore normal supply.

For ongoing updates, please visit the Water Supply and Services section of our website and quote reference number: TIP00119652

Typically, it takes two to three hours following repairs for normal supply to be restored to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.  

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page. 

Updates are available on our Water Supply Updates section.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on our Text Alerts page.